Welcome to iTubeGo Support
If you need questions about the iTubeGo software, please feel free to contact our support team. You can contact us by email at [email protected]. Any suggestions, feedback or product issues you have will be taken seriously and answered within 24 hours (working day).
What payment method do you accept?
We accept two types of payment: Credit Card, Paypal.
Is it safe to purchase product via your website?
Yes, it is 100% secure. The Payment platform we utilize is Paypal and Stripe, which are the most trusted ecommerce companies in the world. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.
What is your refund policy?
iTubeGo offers a 30-day money back guarantee. If your software does not work properly or there are errors while running, and the problem cannot be solved within an acceptable time, we offer a 30-day money-back guarantee. Sometimes the software does not work properly due to improper operation, we recommend that you first contact our support team for assistance. Please note that we do not accept unreasonable and unreasonable refunds, the following refunds will be rejected:
1. You asked for a refund for no reason
2. You have requested a refund only for "Unavailable Software", "I Don't Want" reasons, and refuse to elaborate on the problem
3. You have requested a refund for features we do not support. iTubeGo products are sold as "try before you buy" software. We recommend that you verify the functionality of the software before purchasing to ensure that the program works properly on your computer.
What's the difference between the trial and the full version?
Trial version is limited to some features. After you purchase the program, you will be provided the license code which will unlock the limitation.
Can I use one license on multiple computers?
One license of our software can be used on one PC/Mac only. If you want to use it on multiple computers, you can purchase a Family License, which can support 2-5 Pcs/Macs. If you have commercial use, please feel free to contact us.
What if I lost the license code?
If you lost your license code, please do not worry and feel free to contact us to request your original license. Please provide us with detailed information about your order, such as order ID, email address, user name, etc.
What is your upgrade policy? Is it free?
Yes, we offer free upgrades after purchasing our software.