How Do I Cancel A Subscription (Recurring Payment)

January 6, 2022
Content

    You can contact our support team to cancel the subscription quickly, we will respond within 48 hours (working day).

    You can also cancel the subscription yourself through the payment platform where the order was placed. It only takes 2 minutes to complete

    1. How to Cancel a Subscription on PayPal

    Please follow the steps below:

    • Log in to your PayPal account at www.paypal.com.
    • Click the Settings icon.
    • Click Payments.
    • Under “Automatic payments”, click Manage automatic payments.
    • Select the merchant whose agreement you want to cancel and click Cancel.
    • Click “Cancel Automatic Payment” to confirm your request.
    paypal cancel subscription

    Note: You can find more info from PayPal support:
    https://www.paypal.com/c2/smarthelp/article/what-is-an-automatic-payment-or-subscription-and-how-do-i-update-it-faq2254

    2. How to Cancel Subscription Made Through Stripe

    If you are not using PayPal, but a credit card payment, we integrated here is Stripe Payment. Contact us to cancel the subscription. Be sure to provide the order number or other order information. So that the support team can handle it for you faster.

    3. What to Do If My Order Has Been Renewed Automatically?

    Due to system restrictions, the renewal fees that have been charged are not refundable. Before checkout in the shopping cart, you will see that the subscription plan is “Renewal: Automatic”. And before the order is renewed, the payment platform will send a notification email in advance, so you still have the opportunity to cancel the subscription.

    We are not sure if you have ignored this email or it has been marked as spam. Due to these real reasons, it is not refundable once the order is renewed.

    To avoid future recurring payment, please cancel your subscription in time. If you have any questions, please feel free to contact us.

    (Click to rate this post)
    Generally rated 4.5 (215 participated)

    Comments

    • AvatarChristina

      Hello,
      I would like to cancel my subscription for itubego. I do not have an account number but have had charges on my statement starting 10/16/2021. Im assuming that is when the software was used. Let me know if you need any other information to locate and deactivate my account so I stop ongoing charges.

      • iTubegoiTubego

        Dear Customer,
        I have canceled your subscription, thanks for your support.

    • AvatarCharlotte Terra

      I would like to cancel my subscription immediately.

      [email protected]

      • iTubegoiTubego

        Dear Customer,
        I have canceled your subscription, thanks for your support.

    • AvatarColby Hobbs

      Please cancel my order Order ID
      20220118082309058963

      • iTubegoiTubego

        Dear Customer,
        I have canceled your order, thanks for your support.

    • Avataralberto

      Please Cancel My Subscription

      Order ID

      20220124002313549364

      Product Name

      iTubeGo – 1 Month/1 PC

      Your license Email

      [email protected]

      Thank you for your prompt reply

      • iTubegoiTubego

        Dear Customer,
        I have canceled your subscription, thanks for your support.

    • AvatarEmel

      Please cancel my subscription asap. I tried to get a contact but no one responded me.

      my license Email: [email protected]
      my registration code: DUVEF-4OWBG-4SOHX-UH2MP-OPWUQM

      • iTubegoiTubego

        Dear Customer,
        I have canceled your subscription, thanks for your support.

    Leave a Reply to iTubego Cancel reply

    Your email address will not be published. Required fields are marked *